Terms and conditions

Please read through the following terms and conditions carefully. Please contact me if you would like to ask any questions or clarify any of the terms and conditions.

 Role of the parent/carer

I think that working together with parents/carers is fundamental to maximising progress for the child in therapy. That is why it is important for parents/carers to be present during all of the therapy sessions so that they can feel part of the therapy and try out activities and strategies with their child. I can then give feedback, advice and guidance. I ask parents/carers to complete daily practice with their child in between therapy sessions and ask for feedback. The exception is when a child is being seen in school; in this case a staff member should be present with the child so that the activities and advice can be repeated during the school week.

Payment

  • Block therapy payments are requested by the first session of the block.
  • Payment for assessment, individual therapy, meetings or a review session is requested at the session, unless alternative arrangements have been mutually agreed in advance. An invoice can be provided.
  • Fees for any additional reports/ programmes will be agreed in advance and payment can be made on completion.
  • Sessions can be paid for by cash or bank transfer.

Cancellation policy

If I need to cancel a session I will cancel with as much notice as possible and will rearrange at the first mutually convenient time.

If the client cancels the session up to 48hours before it is due to go ahead, there will be no charge. I would ask that the client gives as much notice as possible for cancellation so that I can try to refill the session.

If the client cancels the session the day before the session is due to go ahead there will be a charge of 50% of the session cost.

If the client cancels a session on the day or fails to attend a therapy session, they will be charged the full session rate. This includes the following situations:

  • The client is not in when the Therapist attends the client’s home or education setting for a scheduled therapy session.
  • The Therapist arrives for a scheduled therapy session and is informed by the parent/carer /adult that the therapy session cannot go ahead.

Medico-Legal/ Tribunal work

I do not accept clients for the purpose of tribunal attendance or contribution.

Liaising with other professionals

I am able to liaise with other professionals provided consent is agreed from parents/ carers. This can include liaison with schools, GP, NHS Speech and Language Therapy service if appropriate and other professionals. I strongly encourage families to keep everyone involved in their child’s development informed. It is good practice, where both an independent and an NHS therapist are involved, for them to work together collaboratively to maximise opportunities for effective therapy and progress for the child.

Data protection and consent

I am registered with the Information Commissioner’s Office(ICO) as a data controller. I comply with General Data Protection Regulations.  Any paper information that I keep with client information on it is stored in client files in a locked cabinet or scanned to electronic version and stored on my password protected computer. On request I can send confidential information via email using password protection to maximise security. Any data obtained will be with consent and may include verbal or written information. In accordance with the law all records will be kept securely until your child is 25years old. Records relating to your child will then be destroyed. For further information please read Emma Dallimore’s Privacy Policy.

Child/vulnerable adult protection

Client confidentiality will always be observed except when a child/vulnerable adult protection is raised. If there is good reason to suspect that a child or vulnerable adult may be at risk of abuse, I am duty bound to share this with the relevant professionals in line with the Safeguarding Children’s Act 2004.

Electronic Communication

Email is not 100% secure. With your permission, email will be used for correspondence and to send letters, reports and other documents such as invoices. Documents will be password protected. Correspondence via email to other professionals will be copied to you when necessary.

Video

Provided parental consent is given, video may be used in some assessment and therapy techniques such as Parent-Child Interaction (PCI) therapy, Palin PCI. The video/s will be temporarily stored on a password protected device. The video will be deleted once it has been used in therapy/ assessment. A copy will not be kept after this.

Complaints Procedure

Please discuss any complaints or concerns that you may have with me in the first instance.  If we are unable to resolve the difficulty, then you can contact the Association of Speech and Language Therapists in Independent Practice (ASLTIP) or the Health and Care Professionals Council (HCPC) using the following links:

http://www.helpwithtalking.com/Complaint-Policy

http://www.hcpc-uk.org/complaints/raiseaconcern/howto/

 Please sign and date one copy of this form and return it to me to show you accept these terms and conditions before therapy commences.

  • I agree to Emma using video when necessary in my child’s speech and language therapy sessions Yes/ No (Please delete as appropriate)
  • I agree to Emma liaising with other professionals including relevant school staff, NHS Speech and Language Therapist Yes/ No

Please state other professionals agreed to liaise with____________________________

  • I understand that Emma will be storing and processing my child’s personal data as explained above. I have also read Emma’s privacy policy Yes/ No
  • I give consent for Emma to correspond via email with me and other professionals as explained above Yes/No

 

Name       _____________________________________________

           

Signature_____________________________________________

 

Date        ______________________________________________           

 

Child’s name___________________________________________

 

Please state the email address you would like Emma to use for correspondence:

______________________________________________________